Foundational Principles

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See the world through the customer’s eyes, both internally and externally. Know what customers need and what creates value. Have a growth mindset and a relentless passion for solving tough problems.

Deliver profitable growth and an exceptional customer experience through innovative solutions. Innovate with agility and purpose. Measure the impact of innovations to ensure they align with customer expectations and deliver tangible value.

Learn from and contribute to our collective knowledge and world view. Embrace the freedom to radically simplify the complex. Diversity of ideas, perspectives, and experiences incubate the best solutions. Use standard processes and systems to drive operational excellence. Drive decisions based on facts, data, and value. Be curious and confident to present unconventional as well as traditional solutions that will lead to the best outcomes for clients. Commit to continuous improvement and adapt to changing market conditions.

Recruit, retain, and develop high-quality, high-potential co-workers. Create a positive, inclusive environment where people are empowered to do their best work. Seek, give, and accept feedback with the intent of making everyone better. Build a robust, durable, and enjoyable culture that promotes co- workers to achieve their personal and professional goals. Lead by example. Accept guidance with humility. Work in an environment that gets you out of bed in the morning, excited to crack on.

Understand client requirements, develop possible solution options, and provide a narrative explaining the differences between solutions, including reasoning, background, and history behind the preferred solution and product pairing. Stay updated with the latest industry trends and technologies, commit to a continuing education, and provide the best possible guidance to clients.

Provide honest, objective solutions. It is OK to say no to a project. We have a fiduciary duty to our clients to offer the most appropriate solution options available. If a client insists on solutions that do not meet our quality standards, basic recommended specifications, or if you believe the client’s project does not fit within our core mission, values, and foundational principles, it is your right to decline. It very well may be the clarion call we needed to hear. We want to solve problems, not create new ones. Initiate our internal review and decision-making process to ensure that decisions are made objectively and consistently.

Feel stuck? Collaborate. Believe you’ve solved it? Collaborate. Share challenges, perspectives, frustrations, and work together internally, reach out to those beyond our leafy green acres’ ecosystem in pursuit of perfectly integrating our carefully curated masterpiece. Celebrate. Often.